Washing Machines

Please note that Tangle-Free operation will not be available if the program is set on 'Rinsing' or 'Spinning' mode only. Please also make sure that the washer is not overloaded.

This is because the clothes are not balanced inside the washing tub. When this occurs, please pause the spinning operation, open the lid and do some adjustment on the clothes. Make sure clothes are distributed evenly in the tub and not tilted to one side only. Please also make sure that the machine is installed on a level ground firmly.

Hitachi’s new front loading washers come with drain pump. The drain pump pushes and drains water at the end of washing/rinsing process. When the water is reduced to a certain low level, the noisy sound of rushing water in the drain pipe is heard. This is because the water is under pressure, meaning there is little air mixed with the water to make noise as it travels through the pipe.

a. Do clean up the drainage area regularly
b. Kindly leave the door open to air for a while after washing.
c. Perform air jet dry function to remove the odors from tub.
d. Clothing after drying would be warm and might result in detergent smell, kindly take the clothes out soon after washing.
e. Do clean your washer tub regularly using tub clean function.
f. During draining, the draining condition may be not smooth due to the bubble foam from using too much detergent. The drainage process would add burden to the motor that would result in the bad smell.

Over long time of use, the washing tub surface could have dirt sticked to it. This dirt is not easy to be cleaned by brushing, if left unattended, slime and grime would appear and will eventually stick to the clothing. You may run the tub cleaning process by applying the washing machine tub cleaning powder that can be easily purchasable from the market.

When the power was cut off during operation, it will result the washing machine to be locked. Kindly restart the machine; wait for a while and then the lock would be released automatically when you hear a “click” sound. Kindly contact the service center if the lock is still not released.

Kindly check if the drain hose is installed properly and if any holes on it. Please check the conditions of the water supply hose and the one touch joint that links the tap to the water supply hose. It could either happen due to wear and tear or that it has loosened over long time use.

This might be due to blockage in the water inlet valve or low water pressure from the tap. If there’s no blockage and water pressure is normal, please call our service hotline.

Do clean the lint filter after every wash as the washing machines collect lint during the wash cycle and if it is not removed and gets accumulated, the lint may stick on the laundry during washing or block the drain pipe when draining.

1. Fuzzy - usually normal household clothing or outside clothing
2. Speedy - lightly stained clothes as washing time shortens.
3. Strong - heavily stained clothes such as socks, sportswear or worker uniforms
4. Manual - you may set your own water level and wash cycle
5. Soft - towel or such types of materials.
6. Blanket - Big items such as blankets, bed sheets, comforters and etc.
7. Delicate - clothes with lace, bras, underwears, silk or any clothes of delicate material
*Do ensure to choose the right program to maintain and protect your clothing and washing machine

Please ensure drain hose is released and lay down on floor so that water can flow out smoothly. Please do not use too much detergent as many bubbles will be created and slow down draining process.

Top loading washing machine: Will fill the drum with water, using the pulsator and tub to twist and turn in opposite directions to create the current to move the clothes to create washing friction.
Front loading washing machine: With the drum spinning and the adjustment of the spinning of the washing tub, the clothes move up and down resulting in washing and beating.

It means laundry exceeds rated capacity. Please note that for different programs, the allowed maximum capacities are different. The capacity refers to the weight of dry clothes. In cases where wet clothes are loaded, the weight will definitely be heavier than dry clothes and error code will appeal

It means motor lock. The operation may stop when this error code appears. Power off the machine's main power socket and wait for half an hour. Thereafter, turn on the main power socket and power on the machine to test run a cycle. If the same error persists, please call Hitachi Customer Service Centre.

It means that the door is unable to lock or unlock. Please turn off the main power socket and wait for 20 minutes and switch it on again. Press Power on button on the machine control panel. If the same error appears again, the lock switch may be faulty.

Place the washing tub cleansing agent inside the drum and run Tub Clean program. Do not use detergent or bleach for laundry washing.

It means there is no water supply or water supply is very slow. Check the water supply hose and tap. Check for clogging in the water inlet filter. Troubleshoot and restart the main power socket and the machine.

C3 indicates that the door might be open. Check and make sure that the door is closed and aligned properly. Check if any lint or dirt inside the hole of the lock. Troubleshoot and restart the main power socket and the machine.

1. Please turn off the main power socket. Wait for 20 minutes and switch it on again. Press Power on button on the machine control panel. Open the door when there is no more key sign indicator light.
2. If 1. does not work, power off the main power socket. Open the small window located on right bottom of the machine. Put some cloth underneath the cover as dirty water may flow out. Pull the Emergency Door Release (vertical plastic lever at right upper corner) downward. When the door switch is released, open the door.

It means that there is fault when the drum is rotating. Some object might be below the pulsator or certain parts is/are faulty. If the same error still appears after you reboot the main power socket of the machine and restart the machine, please contact Hitachi Customer Service Centre for help.

Every time you do the laundry, water is also provided to clean the outside surface of the drum and inner side of the outer tub. This area is not visible to user and could accumulate many stains over years of use. This "Auto Self Clean" function ensures the drum can be maintained in a clean condition all the time.

The drum rotation speed changes automatically according to the wash load size and distribution. This is normal.