All product models are covered by a 1-year standard warranty from the date of
purchase
as stated on the
tax invoice, except for certain key components specified below, which are
eligible
for
extended
component warranty from the purchase date.
For repair services on islands other than Koh Samui and Koh Phangan,
the
Company will cover
spare
parts and labor costs only. Customers are responsible for all
inter-island
travel expenses.
The extended warranty for key components under Clause 1 applies to the components
only.
During the first year, the Company will cover all
costs.
After the first year, customers are responsible for labor, travel,
refrigerant
system
service,
refrigerant, and other service charges, except for specially warranted
components
which may be
claimed up to a maximum of two (2) times within the specified warranty
period.
On-site service is provided only for products that require installation,
including:
refrigerators,
washing machines, water heaters, water pumps, hot & cold water dispensers, and air conditioners.
For small electrical appliances, customers must bring the product to an authorized
service
center.
If on-site service is requested for small appliances, customers must pay travel
charges
according to the Company's specified rates.
Warranty Conditions
Customers must present a warranty card or tax invoice showing the product model
and
serial number when
requesting service. Otherwise, the Company reserves the right to charge actual repair costs.
Warranty coverage is void if the product model or serial number does not match, or if the
warranty
card
is damaged, altered, or contains unauthorized modifications.
The Company provides free repair service, including travel, labor, and spare parts, for 1 year
from
the
purchase date, for defects caused by manufacturing or normal usage as described in the user
manual.
If the purchase date cannot be verified, the warranty period will be determined based
on
the
production database as defined by the Company.
After the standard warranty period expires, customers are responsible for all spare
parts,
labor,
travel, and service fees.
Warranty coverage does not include damage caused by dealer installation,
routine
inspection,
maintenance, or cleaning.
Warranty service is valid only for products used within Thailand.
Warranty does not cover damage caused by:
Commercial or business use, misuse, or improper operation
Natural disasters (floods, fire, lightning, storms, land subsidence, etc.)
Fire, chemicals, gas, abnormal electrical current or voltage
Damage caused by animals or insects
Modification, alteration, repair by unauthorized persons, customer negligence, or
transportation
damage
Items excluded from warranty include consumable or worn-out parts, such as:
Warranty Coverage and Terms for Registered Members
Hitachi Elite Privileges
Warranty Policy
This agreement is between Arcelik Hitachi Home Appliances Sales (Thailand) Ltd.
("the Company") and the customer as specified in the warranty card or tax invoice.
Hitachi Elite Privileges Services.
Extended warranty service that extends the standard 1-year warranty to a
full 3
years
from the purchase date. Coverage applies to the product unit only and is subject to
these
terms.
Technical consultation and basic troubleshooting guidance.
Participating models receive a 3-year warranty, except for
specified
key
components with
additional warranty periods.
For island areas other than Koh Samui and Koh Phangan, the Company covers
spare
parts and labor only. Travel expenses remain the customer's responsibility.
During the first 3 years, the Company covers all costs for
specially
warranted
components.
After 3 years, customers bear all service-related costs except for eligible
component claims (maximum 2 claims).
On-site service conditions remain the same as standard warranty terms.
Conditions for Hitachi Elite Privileges Members
Coverage becomes effective only after successful registration within 45 days from
the purchase date.
Failure to register results in standard 1-year warranty only.
Eligible models can be checked on the official website or at authorized retailers.
Warranty extension eligibility is determined solely by the Company's registration
system.
Warranty excludes installation damage, maintenance, or cleaning.
If repair costs exceed product value or repair is impossible, the Company will provide a
refurbished replacement of equivalent specifications. Ownership of the defective
unit
transfers to the Company.
Warranty applies only within Thailand.
Warranty exclusions include (but are not limited to):
Commercial use
Natural disasters
Electrical abnormalities
Animal or insect damage
Unauthorized modification or repair
Transportation, installation, relocation, or improper usage
Serial number alteration or removal
Third-party liability
War, government seizure, illegal activities
Nuclear contamination
Air pressure or vibration damage
Utility interruptions, software or virus-related issues
Excluded parts include:
Consumable and wear-and-tear items
External accessories
Rubber, plastic, or glass components
Parts subject to deterioration, corrosion, scratches, fading, or performance degradation
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